Salesforce solutions for the best customer experience.
Learn how to focus on your customer and grow your business. The Customer 360 platform as central data base connects your marketing, sales, commerce, service and IT teams with a single view of your customer data, helping you grow relationships with your customers and your employees. Unlock trapped data to create a 360-degree view of the customer that teams can use to make smarter decisions, power automation, and build trusted AI.
All Salesforce products. One integrated platform.
Unlock your AI future with Einstein 1. Every solution in Einstein 1 works together on one platform, so it’s easier for your employees, your AI, and your data to work together, too. Discover how Salesforce helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time.
What does Salesforce do?
- Marketing
Connect the dots between marketing and sales.
Bring all your customer data together in one place to inform campaign strategy, audiences, and content. Use generative AI to create personalized messages and send them to prospects right where they are most likely to engage with them. When customers click on your ad or website, an automated message is sent to sales, notifying the team of a new lead.
- Sales
Share more information to close more deals.
Sell faster with automation for every task and workflow. Get trusted predictive and generative AI built into your CRM. Automated prompts tell you when it’s time to move, then Sales GPT can craft your emails, generate customer summaries, and even take notes on sales calls.
- Service
Reimagine service with trusted AI.
Scale support and boost productivity – from the contact center to the field– with all your data on a single, trusted platform. Automate routine tasks and business processes. Give everyone AI-driven insights and tools they need to deliver personalized experiences that grow customer love.
- Analytics
Let the data tell you where to focus.
Make it easy for everyone to make faster, smarter decisions with Tableau data visualizations, powered by AI. Easy-to-use dashboards make it simple for everyone to dig into the data and uncover and act on insights. And automated notifications alert team members when an atypical trend or new service issue is detected.