Responsibilities
- ServiceNow project delivery
- Leads ServiceNow engagement from inception to completion and ensures high satisfaction with our delivery
- Becomes trusted advisor to the customer and guides him through ServiceNow journey
- Strategic guidance on business objectives and realization of Now platform benefits
- Solution design / ServiceNow roadmap
- Sizing & pricing advisory
- Functional & technical consulting
- Conducts analytical workshops with customers and other stakeholders
- Analyses, documents and orchestrates customer requirements
- Writes user stories for implementation team
- Organizational Change Management (as required)
- Project controlling (Scope, Time, Budget, Quality)
- Oversees customizations and configurations
- Assists customer during UAT
- Leads the implementation team of business and technical consultants
- Identifies project needs and develops staffing and training plans jointly with people & culture
- Regularly communicates with the customer about project status, issues, risks and roadmap adherence
Solution Engineering & Pre-Sales
- Identifies up-/cross-sell opportunities in active customer accounts
- Supports Sales & Marketing with targeted campaigns, webinars, white papers, etc.
- Prepares material for presentations to customers and prospects
- Consults and performs series of SN demos and Q&A sessions focused on customer use cases and OOTB functionalities
- Extracts and understands customer requirements, pain points and strategic objectives
- Stays up-to-date with Now platform releases and new functionalities
ServiceNow practice
- Establishes strong network with ServiceNow, esp. solution advisory
- Acts as mentor and coach for junior colleagues
- Helps to establish bluplanet as competent strategic advisor in ServiceNow ecosystem through regular publishing of articles, webinars and delivering speaker assignments
Experience (Skills Required)
- Deep understanding and knowledge of ServiceNow offering
- Extensive experience in Solution Engineering and Consulting
- Excellent verbal and written communications skills with a focus on capturing requirements and use cases, developing a solution and articulating business value
- Superior presentation and demonstration skills with a focus on storytelling
- Ability to work as part of a team to solve business and technical problems
- Experience of working across a range of industries and be able to understand the current landscape and typical challenges and opportunities
- Fluency in German & English
Benefits
Galaxy is the Limit
Develop yourself in a fast-paced, international environment with experienced colleagues and drive innovation in technologies, products and processes. Make an impact from day one and take your career to the next level!
Modern Working-Culture
Enjoy flexible working hours at your individual work location. Whether remote or in the office – together we are strong as a team and offer each employee suitable development opportunities and team building measures.
Social Engagement
Share our strong commitment to supporting social projects and non-profit organizations and make your personal contribution to the world of tomorrow.
At bluplanet, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.
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