Solutions Consultant – ServiceNow

We are currently looking for a curious and driven Solution Consultant – ServiceNow with knowledge of technology and solid business-to-business ServiceNow experience.

Responsibilities

  • ServiceNow project delivery
    • Leads ServiceNow engagement from inception to completion and ensures high satisfaction with our delivery
    • Becomes trusted advisor to the customer and guides him through ServiceNow journey
    • Strategic guidance on business objectives and realization of Now platform benefits
    • Solution design / ServiceNow roadmap
    • Sizing & pricing advisory
    • Functional & technical consulting
    • Conducts analytical workshops with customers and other stakeholders
    • Analyses, documents and orchestrates customer requirements
    • Writes user stories for implementation team
    • Organizational Change Management (as required)
    • Project controlling (Scope, Time, Budget, Quality)
    • Oversees customizations and configurations
    • Assists customer during UAT
    • Leads the implementation team of business and technical consultants
    • Identifies project needs and develops staffing and training plans jointly with people & culture
    • Regularly communicates with the customer about project status, issues, risks and roadmap adherence

    Solution Engineering & Pre-Sales 

    • Identifies up-/cross-sell opportunities in active customer accounts
    • Supports Sales & Marketing with targeted campaigns, webinars, white papers, etc.
    • Prepares material for presentations to customers and prospects
    • Consults and performs series of SN demos and Q&A sessions focused on customer use cases and OOTB functionalities
    • Extracts and understands customer requirements, pain points and strategic objectives
    • Stays up-to-date with Now platform releases and new functionalities

    ServiceNow practice

    • Establishes strong network with ServiceNow, esp. solution advisory
    • Acts as mentor and coach for junior colleagues
    • Helps to establish bluplanet as competent strategic advisor in ServiceNow ecosystem through regular publishing of articles, webinars and delivering speaker assignments

Experience (Skills Required)

  • Deep understanding and knowledge of ServiceNow offering
  • Extensive experience in Solution Engineering and Consulting

Benefits

Galaxy is the Limit
Develop yourself in a fast-paced, international environment with experienced colleagues and drive innovation in technologies, products and processes. Make an impact from day one and take your career to the next level!

Modern Working-Culture
Enjoy flexible working hours at your individual work location. Whether remote or in the office – together we are strong as a team and offer each employee suitable development opportunities and team building measures.

Social Engagement
Share our strong commitment to supporting social projects and non-profit organizations and make your personal contribution to the world of tomorrow.

At bluplanet, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.

Department

Customer Success

Location

DE – Berlin, DE – Munich, DE – Remote

Employment Type

Full Time
Heike Lieber
Heike Lieber Talent Experience Manager
Your Hiring manager

Any Questions? Let's Talk.

Heike Lieber
Heike Lieber Talent Experience Manager
Contact US

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